disagrees with the recommendation reasserting that switch backs are valid and necessary given the operating environment. they have worked on reducing the switchbacks and keeping the public informed and would further denigate service and safety. the jury answers, "that's what we're getting at that muni think it is switch backs are a normal way of business". other transportation systems were aghast, appalled that a transit system could inconvenience their customers so cavalierly and we want them to have the feeling that we are doing a good job" when they deem them unavoidable. recommendation two, contact and learn from paris not resorting to switchbacks regularly. muni agrees there is room for improvement and they will reach out to their peers to study their standard operating procedures but note the claim that others are using procedures similar to muni. the jury answers "the jury approves part of the response about contacting peers. we hope that you contact those systems that were on our list. these systems are seen by the controller as being similar to muni, and have higher reliability and passenger r